Terms and Conditions of Sale
These terms apply when you buy from askpackagingltd.com. They explain how orders, prices and VAT, discounts, delivery, samples, returns and our responsibilities work. If you buy as a consumer, nothing in them affects your legal rights.
Last updated: 12 November 2026
1. About us
The website is run by ASK Packaging Ltd, a private limited company registered in England and Wales, number 11251459. Our registered office and trading address is Unit 2 Bradfield Road, Finedon Road Industrial Estate, Wellingborough, Northamptonshire, NN8 4HB. Email info@askpackagingltd.com or call 01234 867 727.
2. Your order
When you place an order, we email to confirm we have received it. This does not mean we have accepted it. A contract is formed when we email to say your order has been dispatched, or when you collect it. If we cannot supply an item, we tell you and refund any payment for it. Your confirmation email includes a copy of these terms.
3. Prices and VAT
Prices are in pounds sterling and include VAT at the current UK rate, 20%. The VAT included is shown in the basket, at checkout and on your VAT invoice. If a price is clearly wrong, we contact you before dispatch and you can continue at the correct price or cancel. A VAT invoice is issued for every order.
4. Multi-pack saving and wholesale prices
- Multi-pack saving: buying 2 or more of a product’s largest pack gives 5% off that line, applied automatically. It does not apply to 250ml and 500ml hinged containers or 12 inch pizza plates.
- Wholesale: orders of 50 full boxes or more, in any mix, qualify for wholesale prices. A full box is a product’s largest pack.
- Each product has its own wholesale price, from about 4% to 28% below its largest-pack price.
- Wholesale prices replace the multi-pack saving. The two cannot be combined.
- Wholesale quotes are valid for the period stated on the quote, subject to stock.
5. Payment
Online orders are paid in full when you place them, by card through our payment providers. Wholesale orders are paid as stated on your quote before dispatch, unless we agree other terms in writing.
6. Delivery
| Destination | Charge per order (inc VAT) | Usual delivery time |
|---|---|---|
| UK mainland | Free | Next working day when ordered by 3pm, Mon–Fri |
| Northern Ireland | £4.50 | 2 to 3 working days |
| Remote areas on our delivery page | £3.00 | 2 to 3 working days |
| Wholesale pallets | Free | 2 to 3 working days |
Delivery times exclude weekends and bank holidays. We deliver to England, Scotland, Wales, Northern Ireland and the Isle of Man, but not to Guernsey, Jersey or BFPO addresses. Goods are at our risk until you, or someone you nominate, receive them. For collection orders, risk passes on collection. If we miss an agreed delivery date, you may have a legal right to cancel.
7. Collection
You can collect orders from our Wellingborough base between 10am and 4pm, Monday to Friday, once we have emailed to say your order is ready.
8. Free samples
- Each request covers up to two products, with 5 to 10 pieces of each, free of charge.
- You pay one delivery charge per request: £3.00 to UK mainland, or £7.20 to Northern Ireland, the Highlands and islands and other remote areas, including VAT.
- Samples are for businesses buying for regular use, one request per business every 3 months. We may decline repeat requests.
- Samples do not need to be returned and cannot be returned for a refund.
9. Product information
We describe products as accurately as we can, including sizes, capacities and materials. Some measurements vary within normal manufacturing tolerances, and colours may look slightly different on screen. Follow the use guidance on each product page, for example on microwave, freezer and dishwasher use. This does not affect your rights if goods are faulty or not as described.
10. Returns and cancellation
We offer a 30-day return policy on eligible unused products. Consumers also have a legal right to cancel most online purchases within 14 days of receiving them, and separate rights if goods are faulty or not as described. Our returns policy explains how to return goods and includes a model cancellation form.
11. Our responsibility to you
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We do not exclude liability for death or personal injury caused by our negligence, or for fraud.
If you buy as a business, our total liability for any order is limited to the price paid for that order, to the extent the law allows and subject to the statutory test of reasonableness. We are not liable to business customers for loss of profit, loss of business or indirect loss.
12. Events outside our control
If an event outside our reasonable control, such as severe weather, courier disruption or a supply problem, delays your order, we contact you and explain the likely effect. If we cannot supply the order, or you have a legal right to cancel because of the delay, we refund you.
13. Changes to these terms
We may update these terms from time to time. The terms in force when you place an order apply to that order.
14. Law and disputes
These terms are governed by the law of England and Wales. Consumers living elsewhere in the UK keep the legal protections and court rights that apply where they live. Please contact us first if you have a problem, so we can try to put it right.