Frequently Asked Questions

No. You can check out as a guest with just your email and delivery address. An account saves your addresses and lets you see your past orders.

We accept major debit and credit cards through our secure payment providers, and we never see or store your full card number. Wholesale orders are paid as stated on your quote.

Contact us as soon as possible. We can usually change or cancel an order before it is packed; orders placed before 3pm are dispatched the same working day.

No. You can buy a single pack of any product. Larger packs cost less per piece, and 2 or more of the largest pack get 5% off automatically.

All prices on our website include VAT at 20%, so the price you see is the price you pay. Nothing is added at checkout, and your VAT invoice shows the VAT included in each line.

Yes. A VAT invoice is emailed with every order, showing our company details, each product line, the VAT included and the total. Ask us if you need a copy resent.

Buy 2 or more of a product’s largest pack and 5% comes off that line in the basket automatically. 250ml and 500ml hinged containers and pizza plates are excluded.

No. Wholesale prices replace the multi-pack saving, because they are lower on almost every product. Your wholesale quote shows the price for each line.

UK mainland orders placed by 3pm, Monday to Friday, are dispatched the same day and usually arrive the next working day. Northern Ireland and remote areas take 2 to 3 days.

Yes. Northern Ireland costs £4.50 and listed remote postcodes £3.00 per order, including VAT. We cannot deliver to Jersey, Guernsey or BFPO addresses.

Up to two products per request, with 5 to 10 pieces of each. You pay delivery only: £3.00 to UK mainland, £7.20 elsewhere, including VAT.

Any full box, meaning the largest pack of a product, counts. You can mix plates, bowls, cups, bags and cutlery in any combination on one pallet.

Bagasse is the fibre left after juice is pressed from sugarcane. It is pulped and moulded under heat into rigid plates, bowls and boxes that handle hot, wet food.

Yes, for reheating food for a few minutes. Bagasse is not suitable for a conventional oven or grill. Check each product page for its own heat guidance.

Our bagasse, kraft and food containers are made for direct food contact. Each product page says whether it suits hot, cold, oily or liquid food.

No. Our clear and black plastic cutlery is reusable and can be washed and used again. Our clear cutlery is dishwasher safe on the top rack.

Yes, in industrial composting. Our round and pizza bagasse plates are certified to ASTM D6400 and D6868, and our 5-compartment plates to EN 13432. Check your local collection rules.

Most councils do not accept lined paper cups in household recycling. Many coffee shops and supermarkets offer cup collection points. Check your local council’s guidance.

Since 1 October 2023, single-use plastic plates, bowls, trays, cutlery, balloon sticks and polystyrene food and drink containers cannot be supplied to the public in England.

Yes. Plastic containers with lids, used to pack food, are not covered by the England ban. Our clear containers are also made to be washed and reused.