Returns and Refunds

Who this policy covers

This policy covers orders placed on askpackagingltd.com and delivered in the UK. It applies to consumers and business customers unless a section says otherwise. Orders placed through our Amazon store follow Amazon’s returns process.

Our 30-day returns promise

You can return products you no longer need within 30 days of delivery, as long as they are:

• unused and in the condition you received them
• in their original packaging, with any hygiene seal intact
• returned with your order number

You pay the return postage for a change-of-mind return. Use a tracked service, because we cannot refund a parcel that does not reach us.

Your legal right to cancel (consumers)

If you buy online as a consumer, the law gives you rights on top of our promise. You can tell us you want to cancel within 14 days of receiving the goods, and you then have 14 days to send them back. The conditions of our 30-day promise do not limit this legal right.

We refund the price you paid and the standard delivery charge. We may wait until we receive the goods, or proof that you sent them, then refund within 14 days. We may reduce a refund if items were handled more than needed to check them. Business customers do not have this legal right, but our 30-day promise still applies.

Items we cannot take back

• Used products, or products damaged after delivery
• Free samples
• Hygiene-sealed goods unsealed after delivery, where the legal hygiene exception applies

None of this affects your rights if goods are faulty, damaged in transit or not what you ordered.

Faulty, damaged or wrong items

Tell us as soon as you can, with your order number and a description of the problem. Photos help us sort it out faster, but your rights do not depend on them. We send a replacement or a full refund and cover any return postage. Consumers have 30 days from delivery to reject faulty goods for a full refund, and can ask for a repair, replacement or price reduction after that.

How to return an item

1. Email info@askpackagingltd.com with your order number, the items and the reason.
2. We reply with confirmation and return instructions, usually the same working day.
3. Pack the items securely, in their original packaging.
4. Send them to ASK Packaging Ltd, Unit 2 Bradfield Road, Finedon Road Industrial Estate, Wellingborough, Northamptonshire, NN8 4HB, or drop them off from 10am to 4pm, Monday to Friday.
5. Keep your proof of postage until your refund arrives.

Refunds

We check every return on arrival and email you the result. Approved refunds go back to your original payment method within 14 days of us receiving the items, or proof that you sent them. Your bank may take a few more working days to show the money.

Wholesale and pallet orders

Check pallets on delivery where you can, and note any visible damage on the driver’s paperwork. Tell us about damage, shortages or wrong goods as soon as possible, with photos. Unused full boxes can be returned within 30 days for a change of mind, at your cost. We confirm the return address and arrangements by email first.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can also email the same details.

To: ASK Packaging Ltd, Unit 2 Bradfield Road, Finedon Road Industrial Estate, Wellingborough, Northamptonshire, NN8 4HB. Email: info@askpackagingltd.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ______
Ordered on / received on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______